Privacy policy

Effective Date: October 6, 2026

At Allbirdsax, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us. This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

When you visit or use our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Products viewed, added to your cart, or purchased

  • Communications with our customer support team

  • IP address

  • Browser and device information

  • Website usage and interaction information

  • Information collected through cookies and similar technologies

Payment information is processed through the payment services available during checkout. Allbirdsax does not intentionally store complete payment card numbers on its own systems.

How We Use Your Information

We may use personal information to:

  • Process and fulfill your orders

  • Process payments and refunds

  • Arrange shipping and provide tracking information

  • Communicate with you about your orders

  • Provide customer support

  • Process returns and refunds

  • Maintain and improve our website and services

  • Detect and prevent fraud, abuse, and security incidents

  • Analyze website usage and performance

  • Provide marketing and advertising where permitted

  • Maintain business and transaction records

  • Comply with applicable legal and regulatory requirements

Legal Bases for Processing

Where UK data protection law applies, we process personal information on one or more appropriate legal bases, which may include:

  • Contract: when processing is necessary to fulfill an order or provide requested services

  • Legal obligation: when we are required to process information to comply with applicable law

  • Legitimate interests: when reasonably necessary to operate, secure, and improve our business, provided those interests are not overridden by your rights

  • Consent: where consent is required, such as for certain marketing or non-essential cookies

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Maintain shopping cart functionality

  • Understand how visitors use our website

  • Measure website and marketing performance

  • Support advertising and marketing activities

Where required by applicable law, we will request consent before using non-essential cookies.

You may also be able to manage cookies through your browser settings or cookie preference tools available on our website.

Analytics and Advertising

We may use analytics and advertising services to understand website activity, improve our services, measure advertising performance, and provide more relevant marketing.

These providers may process information about your device, browser, website activity, and interactions with advertisements in accordance with their own privacy practices.

Where required by law, these technologies will be used subject to applicable consent requirements.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

  • E-commerce and website service providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention and security providers

  • IT and hosting service providers

  • Professional advisers and legal service providers

We may also disclose information where required by law, regulation, legal process, or a valid request from an appropriate authority.

We do not sell personal information for monetary compensation.

International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where UK data protection law applies and personal information is transferred internationally, we take appropriate steps designed to ensure that the transfer is handled in accordance with applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and maintaining order records

  • Providing customer support

  • Handling returns and refunds

  • Preventing fraud

  • Resolving disputes

  • Meeting accounting, tax, and other legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information in certain circumstances

  • Request restriction of certain processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Object to or opt out of direct marketing

To exercise an applicable privacy right, contact us at info@Allbirdsax.shop.

We may request information reasonably necessary to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from Allbirdsax, you may unsubscribe using the unsubscribe option provided in the communication or by contacting us.

You may continue to receive non-promotional communications relating to your orders, transactions, returns, or customer service requests.

Children's Privacy

Our website is not intended for children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links and Services

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

When appropriate, the revised policy will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Allbirdsax
12 Old Orchard View, Henlow, SG16 6GA, United Kingdom

Phone: +44 7766937062
Email: info@allbirdsax.shop