Terms of service

Effective Date: October 6, 2026

Welcome to Allbirdsax. These Terms of Service govern your access to and use of our website and your purchase of products from Allbirdsax. By accessing our website or placing an order, you agree to these Terms.

1. About Allbirdsax

Allbirdsax is an online fashion store offering women's clothing, footwear, and fashion accessories, including dresses, tops, bottoms, jackets and coats, shoes, sandals, and other accessories.

Our business contact information is:

Allbirdsax
12 Old Orchard View, Henlow, SG16 6GA, United Kingdom

Phone: +44 7766937062
Email: info@Allbirdsax.shop

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use our website for fraudulent or unlawful activities

• Provide false or misleading information when placing an order

• Attempt to gain unauthorized access to our website or systems

• Interfere with the security or operation of our website

• Introduce viruses, malicious code, or other harmful technology

• Copy or misuse website content in violation of applicable intellectual property rights

We may restrict access where reasonably necessary to protect our customers, website, or business.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, sizing information, prices, and availability.

Actual colors and appearance may vary depending on your device, display settings, lighting, and other factors.

Product availability may change without notice. If an item becomes unavailable after you place an order, we may contact you regarding available options or issue an appropriate refund.

4. Pricing and Currency

Product prices and the applicable currency are displayed on our website and during checkout.

Applicable shipping charges, taxes, or other charges will be displayed during checkout when required.

We reserve the right to correct obvious pricing, product, or listing errors. If an error affects an order you have already placed, we may contact you before processing the order.

5. Payment

We accept the payment methods displayed as available during checkout.

Payment must be successfully authorized before an order can be processed. Transactions may be processed by third-party payment providers.

Please ensure that your billing and payment information is complete and accurate.

For additional information, please review our Payment Terms.

6. Orders and Order Acceptance

After placing an order, you should receive an order confirmation containing information about your purchase.

Receipt of an order confirmation does not necessarily mean that your order has been finally accepted or shipped.

Orders may be subject to:

• Payment verification

• Product availability

• Fraud-prevention checks

• Verification of customer or delivery information

• Other reasonable order-processing checks

We may decline or cancel an order where reasonably necessary, including when payment cannot be verified, an item is unavailable, an obvious pricing error has occurred, or fraudulent activity is reasonably suspected.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

7. Shipping and Delivery

Processing times, estimated transit times, available shipping destinations, and applicable shipping charges are described in our Shipping Policy and during checkout where appropriate.

Delivery dates are estimates and may be affected by carrier delays, weather, public holidays, customs procedures, transportation disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

8. Returns and Refunds

Eligible products may be returned within 30 days of receiving your order, subject to the conditions described in our Return and Refund Policy.

Returned items generally must be unused, unworn, unwashed, and in their original condition with applicable tags and packaging.

Approved refunds will generally be issued to the original payment method.

Our voluntary return policy does not limit any statutory rights available to customers under applicable consumer protection laws.

9. UK Cancellation Rights

For qualifying online purchases, customers in the United Kingdom generally have the right to cancel an order within 14 days after receiving the goods, subject to applicable legal exceptions.

Where statutory cancellation rights apply, goods must be returned within the period required by law.

Certain products may be excluded from cancellation rights where permitted by applicable law.

Our 30-day return policy is provided in addition to applicable statutory rights.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@Allbirdsax.shop.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

This does not affect any cancellation rights provided by applicable law.

11. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, not as described, or different from what you ordered, please contact us as soon as reasonably possible.

We may request your order number and relevant photographs to help us review the issue.

Where applicable, you may be entitled to a repair, replacement, refund, or another remedy under applicable consumer law.

12. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional conditions, expiration dates, product exclusions, or availability limitations.

Unless otherwise stated, promotional offers may not be combined.

13. Intellectual Property

Website content owned by or licensed to Allbirdsax, including text, graphics, logos, designs, and other materials, is protected by applicable intellectual property laws.

Third-party trademarks, product names, and brand names remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

14. Third-Party Services

Our website may use third-party services, including payment processing, shipping, analytics, advertising, and other technology services.

Your interaction with independent third-party services may also be governed by their own terms and privacy policies.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

16. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily modify, suspend, or restrict website functionality for maintenance, security, technical, or operational reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Allbirdsax will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability may legally be limited.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted.

18. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive mandatory consumer rights.

Customers in the United Kingdom may have rights under applicable consumer protection laws relating to product quality, product descriptions, refunds, cancellations, and remedies for faulty goods.

Where these Terms conflict with mandatory consumer protection requirements, the applicable legal requirements will take precedence.

19. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections or jurisdictional rights that apply to you.

20. Changes to These Terms

We may update these Terms periodically to reflect changes in our products, services, business practices, website, or applicable legal requirements.

When appropriate, the updated version will be posted on this page with a revised effective date.

21. Contact Us

If you have questions about these Terms of Service or an order, please contact us:

Allbirdsax
12 Old Orchard View, Henlow, SG16 6GA, United Kingdom

Phone: +44 7766937062
Email: info@Allbirdsax.shop